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Under the Pretty Umbrella

So, you have decided to embark on your dream of becoming a business owner? I won’t go into the detailed statistics of success vs. failure percentage in the first 3...

Under the Pretty Umbrella

So, you have decided to embark on your dream of becoming a business owner? I won’t go into the detailed statistics of success vs. failure percentage in the first 3...

What Did That Customer Service Person Just Say?

I recently had the bright idea to meet with some artists and share a few notes with them about business at a local eatery. The establishment is known for their...

What Did That Customer Service Person Just Say?

I recently had the bright idea to meet with some artists and share a few notes with them about business at a local eatery. The establishment is known for their...

Believe in Your Product, Take a Genuine Interes...

If you are a business owner, in sales, retail or customer service, the most important thing to remember is the consumer is your fan, your critic, friend and sometimes a...

Believe in Your Product, Take a Genuine Interes...

If you are a business owner, in sales, retail or customer service, the most important thing to remember is the consumer is your fan, your critic, friend and sometimes a...

The customer is always right, .....right?

My father used to say, "the customer is always right!“That was over 25 years ago! He worked for a large retail corporation and I suppose that "motto” worked for them throughout...

The customer is always right, .....right?

My father used to say, "the customer is always right!“That was over 25 years ago! He worked for a large retail corporation and I suppose that "motto” worked for them throughout...